What to Expect at Your First Dental Visit in Alpharetta & Norcross
We understand that visiting a new dentist can feel overwhelming. Our goal is to make your experience comfortable, convenient, and completely stress-free from the moment you walk in.
Your Comfort Is Our Top Priority
At Ace Family Dental in Alpharetta and Norcross, Georgia, Dr. Pallavi Rakesh and our team have helped thousands of families feel at ease. Whether you need a routine exam, a second opinion, or treatment for a dental concern, we take the time to listen, explain, and make sure you feel confident about your care.
We believe every patient deserves a welcoming, no-pressure experience. From flexible scheduling and Saturday hours to multilingual staff and transparent pricing, everything about your visit is designed around your comfort and convenience.
Saturday
Hours — Norcross
2
Convenient Locations
6
Languages Spoken
$99
New Patient Special
What to Expect at Your First Visit
Here is a step-by-step overview of what your first appointment will look like so there are no surprises.
Schedule Your Appointment
Book online or call our office. Our team will help you find a convenient time at either our Alpharetta or Norcross location — including Saturday appointments.
Complete Your Paperwork
Fill out your new patient forms online before your visit to save time, or arrive 15 minutes early to complete them in-office.
Comprehensive Exam
Your doctor will perform a thorough oral exam, take digital X-rays if needed, evaluate your gum health, and check your bite and jaw.
Consultation with Doctor
We’ll review our findings with you, discuss your dental health, answer all your questions, and create a personalized treatment plan based on your needs.
Insurance Review & Financial Discussion
Our team will review your insurance coverage, explain estimated costs, and discuss financing or payment options if treatment is recommended.
Schedule Follow-Up
Before you leave, we’ll schedule your next visit and ensure you have everything you need. Your ongoing dental health starts here.
What to Bring
Having these items ready will help us get you checked in quickly and ensure a smooth visit.
Valid photo ID
Insurance card (if applicable)
Medication list (if applicable)
Referral information (if applicable)
We Accept Most PPO Insurance Plans
Our team is happy to help verify your insurance benefits before your appointment so you have a clear understanding of your estimated coverage and out-of-pocket costs.
- Most PPO dental insurance plans accepted
- Insurance verification assistance available before your appointment
- Insurance estimates are not guarantees of payment or coverage
- Patients are responsible for any balance not covered by insurance
Financing & Payment Options
We believe cost should never prevent you from getting the dental care you need. Our office offers multiple ways to make treatment affordable and manageable.
Financing Available
We offer flexible financing through CareCredit, Sunbit, and Wisetack to help make treatment affordable with manageable monthly payments.
Membership Plans
For patients without dental insurance, our in-house membership plans provide access to preventive care, exams, X-rays, and discounts on treatments.
Payment at Time of Service
Payment is due at the time of service unless prior financial arrangements have been made with our office. We accept cash, credit cards, and approved financing.
Deposits for Major Treatment
Deposits may be required for major treatments and procedures in order to reserve appointment time and treatment resources.
Multilingual Staff
We are proud to offer a multilingual team to ensure every patient feels comfortable and understood. Our staff members speak English, Hindi, Telugu, Spanish, Korean, and Haitian Creole so language is never a barrier to quality dental care.
Appointment Expectations
We want every visit to run smoothly. Here is what we ask of our patients to help us maintain an efficient schedule.
48-Hour Cancellation Notice
We kindly request at least 48 hours’ notice for appointment cancellations or rescheduling to allow other patients access to available appointment times.
Appointment Confirmation Required
All appointments must be confirmed prior to your scheduled visit. Our team will reach out to confirm your appointment in advance.
Deposits May Be Required
Deposits may be required for major treatment appointments to reserve appointment time and treatment resources.
Same-Day Cancellation Fees
Same-day cancellations and missed appointments may be subject to cancellation fees. Please contact our office as soon as possible if you need to reschedule.
$99 New Patient Special
New patients can take advantage of our $99 New Patient Special — includes a comprehensive exam, full set of digital X-rays, and a personalized treatment plan. Not valid with insurance.
View All Specials arrow_forwardNew Patient Paperwork
New patient forms will be provided when you schedule your appointment. Please arrive 15 minutes early to complete your paperwork, or contact our office if you would like forms sent in advance.
Same-Day Emergency Appointments
Dental emergencies can happen anytime. Same-day emergency appointments may be available depending on scheduling and treatment needs. Call us immediately if you are experiencing a dental emergency.
Frequently Asked Questions
Ready to Schedule Your First Visit?
Our team is ready to welcome you. Book your appointment today at either of our convenient locations.